Frequently Asked Questions
If you have a question that isn’t answered down below or if you just want to chat, send us an email to support@hatlaunch.com. We are extremely responsive to all requests and will get back to you ASAP!
To contact us please send an email to barracudahats@gmail.com
We prefer to keep all communications electronic. This keeps a record of what was discussed and any of our team members can look back on past communications that have happened regarding an order.
We do not have a publicly listed phone number. We are a very small team and we process hundreds of designs, orders, customer requests per day. If you have an existing order and a phone call is necessary we will arrange one and reach out to you.
Our current production time is an estimated 10-14 business days (Mon-Friday) after your order has been placed. Once an order finishes production it is shipped via UPS/USPS and typically takes a few business days to get to your door.
Turnaround times are estimates. Most orders are completed and shipped out in the original estimated shipping window we provide. However, sometimes issues come up during production that may delay an order a few days.
We do not have a minimum order quantity
We do not start on an order until after it has been placed and paid for. You will receive digital renderings of the patch design through our software. As soon as it is approved by the customer we move forward to making the hat and getting the hats sent out. We have a high-quality standard that every hat must meet before we let it go out the door.
The hats listed on our ordering page are the options we offer. If you have a large order 100+ hats and are looking for something that is not offered on our website we may be able to secure the blanks to do the order for you. Please reach out to barracudahats@gmail.com
On the artwork step while ordering there is a button to press “I have Ordered With This Logo Before” that will indicate your artwork is on file with us. You will receive an email to select your artwork after your order has been placed.
Every hat is customized here in house at our facility in Fort Walton Beach, Fl. The blank hats we source are manufactured all around the world.
